Precautions to take in your store now Updated Wednesday 25 March 2020
The following precautions have been shared by TSG Franchisees.
Take these precautions NOW:
adhere to the 1 person per 4sqm rule in your store. This means if knowing your floorspace. Eg if your floorplan is 40sqm (10m x 4m for example), you can only have 10 people in your store including staff
put up a sign declaring how many people are allowed in your store at one time going by the 4sqm rule (new as at 25/3/2020)
maintain 1.5m distance from other people
measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions so that you and the customer are always within distance from each other clean and disinfect surfaces after each transaction
disinfect and clean the EFTPOS terminal, POS screen and keyboard and mouse
if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
do not allow staff members who are sick to attend the workplace – instruct them to contact a health professional
clean and sanitise frequently used objects such as phones, door handles, drawers, counters, cigarette unit doors, mobiles, keys and wallets
measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions
provide staff with masks, gloves, sanitisers, disinfectants and soaps and encourage them to use them
require staff coming to your shop to clean and sanitise their hands prior to starting work
ask staff members to report if anyone they have had contact with is diagnosed with Coronavirus
make sure everyone’s contact numbers and emergency contact details are up to date
consider extra precautions for staff who might be more vulnerable, eg if someone is pregnant, aged 70 or over, or has a pre-existing health condition
if possible, consider rostering staff into two or more groups that do not cross paths, so that if anyone on staff should be infected, you have a group of staff who have not had exposure to the person, thus meaning you still have staff that can continue to work
be respectful of staff who may not wish to work at this time
do not discriminate against customers from origins or backgrounds that you think may provide a greater risk to you and your staff
EXTRA PROTECTIVE MEASURES
Many stores are taking different measures to protect the health of their staff and customers. Some have changed their store to only serve from the aisle or doorway, with no customers to enter the shop, others have erected screens to further assist in creating a barrier between their staff and customers, and some have created floor markings and barriers to separate customers. All of these are worthy measures to help protect you, your staff and customers.
One great idea we’ve seen in a chemist, is to wrap your EFTPOS machine in cling wrap. This makes it easier to wipe between each transaction. Then change the cling wrap every 30 minutes.
A couple of ideas for barrier screens are seen below. A Perspex shield as per photo at left. Approximately $600. 1.6-2.0mm clear polycarbonate sheeting. Fixture as seen in photo at right. Cost under $100.
KEEP IN TOUCH Share any best practice steps you are taking with us [email protected] If you have any questions or concerns, please contact us on [email protected] As more information becomes available we will keep in touch.