TSG Insider 10 – COVID-19 Update

TSG Insider 10 – COVID-19 Update

The TSG Insider
A Special Update

Monday 23 March 2020

A special update TSG Insider


Management Update
Preferred Partners
Precautions to take now




Tobacconists are not affected by rules announced by the Premiers and Chief Ministers. The Premiers and Chief Ministers agreed to implement, through state and territory laws, new Stage 1 restrictions on social gatherings, to be reviewed on a monthly basis.
Australians should expect these measures to be in place for at least 6 months.
The following facilities will be restricted from opening from midday local time 23 March 2020:

  • Pubs, registered and licenced clubs (excluding bottle shops attached to these venues), hotels (excluding accommodation)
  • Gyms and indoor sporting venues Cinemas, entertainment venues, casinos, and night clubs
  • Restaurants and cafes will be restricted to takeaway and/or home delivery
  • Religious gatherings, places of worship or funerals (in enclosed spaces and other than very small groups and where the 1 person per 4 square metre rule applies).

An important announcement was:

  • All non-essential indoor gatherings of less than 100 people must have no more than one person per 4sqm.
  • All Australians should expect their local businesses to be following this rule.
  • Where possible, keep 1.5 metres between yourself and others.

Whilst this information is valid for now further restrictions might be imposed. To delay further restrictions it is key critical that you as well as any other retail business that continues to trade comply with the imposed rules of social distancing and consider this simple formula of how many people should be in your premises at any time:
freestanding floor space divided by 4 = number of acceptable people having at least 1.5 meters distance from each other.

For example if your freestanding floorspace is 40m2 you should allow a maximum of 10 people in your premises incl. staff.

As confirmed last night we are working to digest information on your behalf and to give you a one point access to the relevant websites for each state and territory as they are made available. I strongly recommend that you refer regularly to these links as contents might change without us notifying you.

Also I can reassure you that our entire team is here to help you and we will continue to communicate with you regularly using this format.

Simon Ritte
General Manager


With the developing COVID-19 we are fielding a lot of queries from our franchisees. We have created a news item on website to answer some frequently asked questions and direct you to reliable sources of information. As the situation develops, we will keep this page updated.


Late change to Harmony by Choice 20’s. Case rate increases by $2.00 per carton starting Tuesday 24th March for Vic, Qld and NT. Please see website for details.

We are pleased to report that we still have good supply in the online store. As per previous update we are currently working to re-add products to the TSG online shop once pricing has been adjusted for the low AUD. Email [email protected] if a product you need is offline and we will work to fast track that price adjustment for you.



Price lists


The following precautions have been shared by TSG Franchisees.
Download printable fact sheet – updated 23 March.

Take these precautions NOW:

  • adhere to the 1 person per 4sqm rule in your store. This means if knowing your floorspace. Eg if your floorplan is 40sqm (10m x 4m for example), you can only have 10 people in your store including staff
  • maintain 1.5m people
  • measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions so that you and the customer are always within distance from each other clean and disinfect surfaces after each transaction
  • disinfect and clean the EFTPOS terminal, POS screen and keyboard and mouse
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
  • do not allow staff members who are sick to attend the workplace – instruct them to contact a health professional
  • clean and sanitise frequently used objects such as phones, door handles, drawers, counters, cigarette unit doors, mobiles, keys and wallets
  • measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions
  • provide staff with masks, gloves, sanitisers, disinfectants and soaps and encourage them to use them
  • require staff coming to your shop to clean and sanitise their hands prior to starting work
  • ask staff members to report if anyone they have had contact with is diagnosed with Coronavirus
  • make sure everyone’s contact numbers and emergency contact details are up to date
  • consider extra precautions for staff who might be more vulnerable, eg if someone is pregnant, aged 70 or over, or has a pre-existing health condition
  • if possible, consider rostering staff into two or more groups that do not cross paths, so that if anyone on staff should be infected, you have a group of staff who have not had exposure to the person, thus meaning you still have staff that can continue to work
  • be respectful of staff who may not wish to work at this time
  • do not discriminate against customers from origins or backgrounds that you think may provide a greater risk to you and your staff



Share any best practice steps you are taking with us [email protected]
If you have any questions or concerns, please contact us on [email protected]

As more information becomes available we will keep in touch.