MANAGEMENT UPDATE

REBATES PAID

Rebates will be paid next week upon receiving outstanding funds.

IT SUPPORT OVER THE HOLIDAY PERIOD

IT support will continue to be available during the holiday period for urgent issues via the on call service.

Simply call the office number 03 8873 7900 and as the call will not be automatically answered it is important to leave a clear message so we can respond to you.

PREFERRED PARTNERS

Orders have now cut off for delivery prior to our holiday closure. All orders placed from mid-day Thursday (yesterday), will start to be shipped on Tuesday 19^th January 2021.

STG closed taking orders for pre-Christmas delivery slightly earlier than expected due to their delivery partner DHL not being able to cope with delivery demands. Stores that ordered by Tuesday 15^th should be dispatched by the TSG warehouse by Wednesday 23^rd at the latest.

We thank all of our loyal stores for their continued support. It is YOUR support that allows us to grow this department into one that aims to service the 480+ TSG stores nationally.

TSG Preferred Partners and the TSG Online shop wish you all a very happy and safe holiday season.

PROMOTIONS & SUPPLIER OPENING DATES

PML

As we come to the end of the quarter, and the year, don’t forget to email any outside PML purchases to [email protected]  These will need to be in by Friday 15^th January.

Imperial

Peter Stuyvesant 20’s offer – NSW/VIC – PLATINUM & GOLD STORES only.  Available from 24^th December.

Purchase 5 cartons Peter Stuyvesant 20’s receive $50.00 discount (incl. GST)

*Maximum 10 cartons per order

BAT

Couple of promotional updates can be found under promotions.

BAT have confirmed that the January price list under the price list tab will not be changing.

Updated price per stick and price board layouts can be found under promotions.

Suppliers Holiday & Office information

PML

The delivery information is available on the PML portal for retailers currently.  Between close of business 24^th December to Sunday 3^rd January reduced staff will be working.

Also please note that on:

Christmas Eve 24th Dec and New Year’s Eve 31^st Dec, there will be an early cut off please see below:

• Outlets serviced from WA = 12pm WA time (3pm VIC time)
• Outlets serviced from Townsville = 12pm QLD time (FYI any outlet serviced from Townsville will have no change to cut off )
• QLD 12pm (1pm VIC time)
• Outlets service from VIC = VIC NSW SA TAS 12pm

It is recommended outlets place their orders no later than 30 mins prior to their cut off to assist Linfox with picking and packing without delays.

**Lastly please note, outlets who change order days between or during this schedule will need to review the portal for their new schedule as their order/delivery days are subject to change.

Imperial

Deliveries have previously been communicated to the TSG network.  We are still to be advised on any credit term changes due to multiple orders in some cases.

Office will have a shutdown period where they will be closed from COB Thursday 24^th December, returning to the office on Monday 4^th January 2021.   

BAT

Office will be open as per previous years, reduced staff.

Richland

Will be closed for business from Thursday 24 December 2020 at 12pm until Monday 4 January 2021.

Orders taken prior to or on 24 December will be processed and handled by 3^rd Party Supply Chain partners, and aiming to deliver by 29th, 30th or 31st December.  Due to the Public Holidays, in some cases, these may not be delivered until the New Year.

Richland Accounts Receivable team are open to making provision for you to extend terms during this period.  As a result, all orders placed during the week commencing 21st December will receive a credit term extension of 7 days.

TabSol

Office will be closed from 23^rd December 2020 through to 3^rd January 2020.  Re-open Monday 4^th January.

Last order day prior to Christmas break:

• For Stores (direct orders) – 17^th December 2020

This will allow for any remote deliveries to occur before Christmas break.

Scandinavian

There will be disruptions to orders / deliveries as follows;

Thursday 24^th December 2020 Through to 1^st January 2021

• No Deliveries from DHL
• Orders can continue to be keyed by Customer Service but will not be released

Monday 4^th January 2021

• DHL will commence deliveries

During this period, their Customer Service team will still be able to assist in queries, but there will be minimal staff.

Please complete your orders prior to the above dates to eliminate any “Out of Stock” during the Christmas period.

COVID-19 – INFORMATION AND RESOURCES

For current news, we’re sending TSG Insider to your inbox. Can’t find it?
You can always access our most recent correspondence on our website here.

COVID-19 Precautions
FAQs
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LOOK AFTER YOURSELF
There are resources for you if you, your family or your staff need support.
Lifeline (13 11 14) and
Beyond Blue (1300 22 4636 or online chat).

KEEP IN TOUCH
Share any best practice steps you are taking with us [email protected]
If you have any questions or concerns, please contact us on [email protected]