TSG Insider 8

TSG Insider 8


The TSG Insider
Your Weekly Update

Friday 20 March 2020

Your weekly TSG Insider

Management Update
New Product

Preferred Partners
-Rick’s Special
-Price Changes
COVID-19 Information and Resources

TSG snapshot from this week Monday 16th to COB Thursday 20th of March
TMC/RYO volume for group is up by 14.76% compared to previous week Monday-Thursday.
Transaction count for group looks stable which suggests that our customers are buying more than usual which might be in line with the “buy ups” currently happening in supermarkets across the country.
TSG is committed to continue to provide useful and relevant information in a timely manner. Given the rapidly changing situation we will do our best to keep information correct, but it is also prudent to check the external sources -refer below.
As we prepare this release, the Prime Minister has made a statement. Information regarding his statement can be found via the
ABC here. We will digest this news and continue to be in touch next week.

With the developing COVID-19 we are fielding a lot of queries from our franchisees. We have created a news item on website to answer some frequently asked questions and direct you to reliable sources of information. As the situation develops, we will keep this page updated.

Only one addition, new product JPS 93mm starting on 23rd March, promotions available on the website.

No change, promotions on the website

Updated promotions starting on the 23rd March with all promotions now off invoice (capping applies), please see website for further details.

Imperial are releasing a new product: JPS 93mm, please visit the Products tab on the TSG website for further details. They are available to order from the 20th March.

February 2020 rebates have been paid today. 



Price lists


available 1 week ONLY while stocks last
GIZEH Rollbox – 8 mm (10pcs) – only $85+gst

Order Now

26 flavours now available EXCLUSIVE to TSG stores via the TSG Online Shop.
Buy the FAT PANDA Starter Pack and SAVE – 50ml for $8.60+gst R.R.P $19.95!!!

Get Starter Pack

Please note, you will see an increase in pricing on most products available on the TSG Online Shop. The increase has now been advised by many of TSG’s preferred partners, and is due to two main causes:
1. Over the last 60 days the Australian dollar has dropped from 0.69 to 0.56 USD AND FALLING. Today’s drop in the AUD marks its lowest point since 2002.
2. The COVID-19 crisis has increased shipping rates to the highest levels ever experienced. This has been caused by the grounding many international flights reducing available cargo capacity from China and US.
We hope to bring these prices back down as soon as the Australian dollar strengthens or when shipping rates return to normal.

From 5pm 20/03 many products will be offline whilst we adjust pricing – we will work to complete this as quickly as possible. should you need a product urgently

please email
[email protected] and we will work to fast track that price adjustment for you.


Banking Association announce six-month loan repayment deferrals for small business
The Australian Banking Association (ABA) says all small businesses hit by the coronavirus pandemic will be able to access a six-month deferral of all loan repayments. See news story on ABC website.

What if healthy employees refuse to go to work?
See this helpful article written by Workplace Assured for details about your responsibilities under Workplace health and safety legislation.

What does the Morrison stimulus package mean for business?
We’ve put together a fact sheet on this as it currently stands. Ensure you stay up to date via the ATO website.

Commercial Leasing
The Franchise Council of Australia, has released a helpful update with practical tips on seeking special consideration for rental relief during the current challenging period. Full details here.

Look after yourself
There are resources for you if you, your family or your staff need support.
Lifeline (13 11 14) and
Beyond Blue (1300 22 4636 or online chat).

Accurate information is important at this time.
We have put together a summary of information about the virus gained from the Australian Government’s Department of Health website. However, as this is a developing situation, it is important to keep abreast of information direct from the source.

Download printable fact sheet

Department of Health
World Health Organisation
Fair Work Australia – coronavirus and workplace laws
Victorian Chamber of Commerce – business support information
Financial difficulty: how your bank can help
Coronavirus:what you need to know
Resources in Simplified Chinese

The following precautions have been shared by TSG Franchisees.
Consider taking precautions NOW:

  • clean and disinfect surfaces after each transaction
  • disinfect and clean the EFTPOS terminal, POS screen and keyboard and mouse
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
  • do not allow staff members who are sick to attend the workplace – instruct them to contact a health professional
  • clean and sanitise frequently used objects such as phones, door handles, drawers, counters, cigarette unit doors, mobiles, keys and wallets
  • measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions
  • provide staff with masks, gloves, sanitisers, disinfectants and soaps and encourage them to use them
  • require staff coming to your shop to clean and sanitise their hands prior to starting work
  • ask staff members to report if anyone they have had contact with is diagnosed with Coronavirus
  • make sure everyone’s contact numbers and emergency contact details are up to date
  • consider extra precautions for staff who might be more vulnerable, eg if someone is pregnant, aged 70 or over, or has a pre-existing health condition
  • if possible, consider rostering staff into two or more groups that do not cross paths, so that if anyone on staff should be infected, you have a group of staff who have not had exposure to the person, thus meaning you still have staff that can continue to work
  • be respectful of staff who may not wish to work at this time
  • do not discriminate against customers from origins or backgrounds that you think may provide a greater risk to you and your staff

Share any best practice steps you are taking with us on [email protected]
If you have any questions or concerns, please contact us on [email protected]

As more information becomes available we will keep in touch.