TSG Insider 9 – Covid-19 Update

TSG Insider 9 – Covid-19 Update


The TSG Insider
A Special Update

Sunday 22 March 2020

A special update TSG Insider

Management Update
COVID-19 Information and Resources


As the news is breaking I wanted to give you a brief update how we will continue to do business with you.

We will continue to provide advice to you how to continue your business where permitted in a safe environment for your health and your customers health. We will support you if you might be restricted temporarily to trade.

The entire TSG team is focusing on working effectively to support every of our franchisees.

Please allow us time to process information and refrain from making phone calls to TSG HQ that are related to the COVID-19 situation. We will communicate with you through this channel using our website and this bulletin.

We are in this together and we will support you the best way we can. That is why we changed our infrastructure to allow everyone to work from home and stay healthy.

We work to stay healthy to support you and we urge you to stay healthy to support us.

Simon Ritte
General Manager

As we prepare this release, the Prime Minister has made a statement. Information regarding his statement and other key information can be found via the ABC here. We will continue to be in touch next week.

With the developing COVID-19 we are fielding a lot of queries from our franchisees. We have created a news item on website to answer some frequently asked questions and direct you to reliable sources of information. As the situation develops, we will keep this page updated.


Banking Association announce six-month loan repayment deferrals for small business
The Australian Banking Association (ABA) says all small businesses hit by the coronavirus pandemic will be able to access a six-month deferral of all loan repayments. See news story on ABC website.

What if healthy employees refuse to go to work?
See this helpful article written by Workplace Assured for details about your responsibilities under Workplace health and safety legislation.

What does the Morrison stimulus package mean for business?
We’ve put together a fact sheet on this as it currently stands. Ensure you stay up to date via the ATO website.

Commercial Leasing
The Franchise Council of Australia, has released a helpful update with practical tips on seeking special consideration for rental relief during the current challenging period. Full details here.

Look after yourself
There are resources for you if you, your family or your staff need support.
Lifeline (13 11 14) and
Beyond Blue (1300 22 4636 or online chat).

Accurate information is important at this time.
We have put together a summary of information about the virus gained from the Australian Government’s Department of Health website. However, as this is a developing situation, it is important to keep abreast of information direct from the source.

Download printable fact sheet

Department of Health
World Health Organisation
Fair Work Australia – coronavirus and workplace laws
Victorian Chamber of Commerce – business support information
Financial difficulty: how your bank can help
Coronavirus:what you need to know
Resources in Simplified Chinese

The following precautions have been shared by TSG Franchisees.
Consider taking precautions NOW:

  • clean and disinfect surfaces after each transaction
  • disinfect and clean the EFTPOS terminal, POS screen and keyboard and mouse
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
  • do not allow staff members who are sick to attend the workplace – instruct them to contact a health professional
  • clean and sanitise frequently used objects such as phones, door handles, drawers, counters, cigarette unit doors, mobiles, keys and wallets
  • measure 1.5m from your POS counter and create a radius that you, your staff and customers cannot breach, this may involve a change to the way you handover products, money and enable EFTPOS transactions
  • provide staff with masks, gloves, sanitisers, disinfectants and soaps and encourage them to use them
  • require staff coming to your shop to clean and sanitise their hands prior to starting work
  • ask staff members to report if anyone they have had contact with is diagnosed with Coronavirus
  • make sure everyone’s contact numbers and emergency contact details are up to date
  • consider extra precautions for staff who might be more vulnerable, eg if someone is pregnant, aged 70 or over, or has a pre-existing health condition
  • if possible, consider rostering staff into two or more groups that do not cross paths, so that if anyone on staff should be infected, you have a group of staff who have not had exposure to the person, thus meaning you still have staff that can continue to work
  • be respectful of staff who may not wish to work at this time
  • do not discriminate against customers from origins or backgrounds that you think may provide a greater risk to you and your staff

Share any best practice steps you are taking with us [email protected]
If you have any questions or concerns, please contact us on [email protected]

As more information becomes available we will keep in touch.