TSG Special Update – Vic Only

TSG Special Update – Vic Only

 

Special Update

Monday 7 September 2020

Special Update

Contents
Yesterday’s announcements
Are you trading?
Roadmap resources

Metro Melbourne – Retail steps
Click and collect rules

VICTORIAN GOVERNMENT ANNOUNCEMENTS

Following yesterday’s announcements by the Victorian Premier regarding the roadmap going forward, the key change for Metropolitan Melbourne for the first step (from 11.59pm Sunday 13 September 2020) is that “Other Retail” category which TSG stores come under are allowed to do Click and Collect.

ARE YOU TRADING? KEEP US UPDATED… 

We are taking regular enquiries from customers wanting to purchase from the network.

Please email us on [email protected] if you are trading.

If you plan to commence trading using Click and Collect from Monday 14 September please confirm the following details:

  • How can a customer make an order? EG provide phone number/ website which we can share with your customers.

If you are trading in another capacity (eg as a Permitted workplace) and have not already told us, please email us to let us know.

ROADMAP RESOURCES

Please refer to the following links for the full information from the Victorian Government
Victorian Governement Roadmap information

Metropolitan Melbourne roadmap
Regional Victoria roadmap
Metropolitan Melbourne – How we work  – roadmap for reopening
Regional Victoria – How we work –  roadmap for reopening

METROPOLITAN MELBOURNE – RETAIL OTHER

Roadmap Steps

First step – Heavily restricted. Click and collect within 5km or delivery only.

Second step – Heavily restricted. Click and collect within 5km or delivery only.

Third step – Restricted. Open with density quotients and cleaning requirements.

Last step – Restricted. Open with density quotients and cleaning requirements.

COVID Normal – Open with a COVIDSafe Plan. No density quotient.

CLICK AND COLLECT RULES

Attendance on site at retail outlets is allowed for the purposes of fulfilling online orders, either through postage, delivery, or by a ‘click and collect’ service.

This means that any retail store can operate a contactless ‘click and collect’ service. However, this service can only operate for customers who live within a 5-kilometre radius for collection. Delivery provides an alternative.

Any retail store operating as delivery or click and collect only is essentially operating as a distribution centre. Therefore, they will only be able to use up to 67% percent of their normal workforce.

Contactless ‘click and collect’ is the process by which closed retail and food takeaway businesses provide on-site collection of goods that were purchased and paid-for beforehand.

The closed retail business may:

  • collect orders from customers that are within the five-kilometre radius of the collection address
  • collect payment before the customer arrives to collect items
  • provide the customer with a digital proof-of-purchase that includes a collection date and time
  • instruct staff in the use of contactless methods to verify proof-of-purchase (e.g. no exchanging of documentation or signature)
  • maintain a collection point that meets people density requirements, removes the need for face-to-face retail operations, and restricts customers from entering the premises to browse
  • provide customers with a contactless method for returns and exchanges.

Full details on the Victorian Government website here.

COVID-19 – INFORMATION AND RESOURCES

For current news, we’re sending TSG Insider to your inbox. Can’t find it?
You can always access our most recent correspondence on our website here.

COVID-19 Precautions
FAQs
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LOOK AFTER YOURSELF
There are resources for you if you, your family or your staff need support.
Lifeline (13 11 14) and
Beyond Blue (1300 22 4636 or online chat).

KEEP IN TOUCH
Share any best practice steps you are taking with us [email protected]
If you have any questions or concerns, please contact us on [email protected]