CLICK AND COLLECT RULES
Attendance on site at retail outlets is allowed for the purposes of fulfilling online orders, either through postage, delivery, or by a ‘click and collect’ service.
This means that any retail store can operate a contactless ‘click and collect’ service. However, this service can only operate for customers who live within a 5-kilometre radius for collection. Delivery provides an alternative.
Any retail store operating as delivery or click and collect only is essentially operating as a distribution centre. Therefore, they will only be able to use up to 67% percent of their normal workforce.
Contactless ‘click and collect’ is the process by which closed retail and food takeaway businesses provide on-site collection of goods that were purchased and paid-for beforehand.
The closed retail business may:
- collect orders from customers that are within the five-kilometre radius of the collection address
- collect payment before the customer arrives to collect items
- provide the customer with a digital proof-of-purchase that includes a collection date and time
- instruct staff in the use of contactless methods to verify proof-of-purchase (e.g. no exchanging of documentation or signature)
- maintain a collection point that meets people density requirements, removes the need for face-to-face retail operations, and restricts customers from entering the premises to browse
- provide customers with a contactless method for returns and exchanges.
Full details on the Victorian Government website here.